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What You Agree to When Using rajatoti

These legal terms set out your rights, your account obligations, and how rajatoti handles your data and transactions — including deposits via DANA, OVO, and GoPay — across supported regions where local law permits.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Handled SecurelyContact Us Anytime
rajatoti What You Agree to When Using rajatoti
POLICY CONTACT PATHS

How to Reach Us About Legal Questions

If you have a question about these terms, need to request a data change, or want to flag a dispute involving your DANA, OVO, or GoPay transaction, our support team is the direct line. Have your account ID and transaction reference ready when you reach out — it speeds up every case.

Live Chat Open the chat widget from any page in your account. It connects you directly to a support agent who can handle legal queries, account disputes, and wallet verification issues.
Email Support Send detailed legal or data-request questions to our support email. Include your registered account details and a clear description of your request so we can respond accurately.
Account Help Centre Navigate to the Help section inside your account dashboard. It covers common policy questions, account-change requests, and how to escalate a wallet or identity verification issue.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take account security and data handling seriously because your wallet details — DANA, OVO, GoPay — and identity documents are real and sensitive. Here is how we manage the four areas that matter most to you as an account holder.

Data Handling

Personal data you submit during registration and verification is stored with SSL-encrypted protocols. We do not sell your data to third parties. Retention follows applicable data-handling regulations for supported regions.

Cookie Policy

We use session and analytics cookies to keep your login active and improve page load times on mid-range Android devices. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account uses OTP-based login verification tied to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings immediately, then contact live chat.

Data Requests and Changes

To update your registered details or request a copy of your personal data, contact support via live chat or email with your account ID. Requests are processed subject to identity verification.

Common Questions About Our Legal Terms

These are the questions we get most often about account conditions, data rights, and how our legal terms work in practice for Indonesia accounts.

Access depends entirely on local law and your eligible region. We advise you to check whether use of this platform is permitted where you are located before opening an account.

Yes. Contact our support team via live chat or email with your account ID and a deletion request. We will process it subject to identity verification and any legal retention obligations that apply.

Raise the dispute with support immediately, sharing your wallet transaction reference number. We cross-check against our system records and respond with a resolution path, usually within the same session.

We may update these terms and will post changes on this page. Continuing to use the platform after an update is posted means you accept the revised terms. We recommend checking this page periodically.

Retention periods follow the data regulations applicable to supported regions. We do not keep data longer than required and will confirm specific timelines if you contact support with a formal data request.

No. Your GoPay and other e-wallet details are used only to process your transactions. We do not share payment details with third parties outside of what is required to complete your deposit or withdrawal.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.